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January 22, 2007
For all you managers out there
I saw this on Nearing Zero
This should be the mantra of 2007 right?
Posted by Scott at January 22, 2007 09:01 AM
Comments
As a manager who regularly works with other managers who are desperately in need of this book, I fully support your advertisement of it.
Actually, I think this book is applicable to many customer service reps, telephone company support line attendants, waiters at restaurants, and politicians.
Posted by: Heath at January 22, 2007 10:23 AM